Bank Processing
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Dispute services
Ensure the highest quality of customer service in resolving disputed transactions with UKRCARD
Learn about important changes to the MPS dispute rules
Minimize the cost of dispute
Ensure correct and timely processing of disputed transactions
A full range of services for dispute transaction processing
Handling of claims work
Counselling
Monitoring and updating of dispute procedures
Statistics for each case
Individual reports for issuing and acquiring
Dispute cycle model
Disputed card transaction
The issuer starts a dispute with UKRCARD
The acquirer determines the validity of the dispute
The final decision
Promptly process any disputed transactions as required by the payment system
An ATM did not dispense cash but the account was debited
The bank withdrew money twice in one transaction
The merchant received the payment but did not send the goods
The customer buyer received goods of inadequate quality or had goods replaced with another item
The payment by card did not go through immediately, the customer paid in cash
The order was cancelled and the money was not refunded
Promptly process any disputed transactions as required by the payment system
